Privacy Policy

Last Updated: November 11, 2026

1. Our Commitment to Privacy

A good shopping experience should include an understanding of how personal information is handled. At Cilveno, we recognize that customers share information with us for different reasons, from asking a question about a product to completing a purchase.

This Privacy Policy explains the personal information involved in those interactions, how it may be used, the circumstances in which it may be shared, and the choices available to you.

This policy applies to the Cilveno online store at https://cilveno.com/ and related customer interactions.

The business responsible for the store's handling of personal information is Wuhan Caihaolong Trading Co., Ltd., whose full contact information appears at the end of this policy.

2. Information Connected to Your Shopping Experience

The information processed depends on how you interact with our website and which services you use.

Information you provide directly
When placing an order, contacting customer service, or using account features, you may provide:

  • Your name and contact information.
  • Email address and telephone number.
  • Billing and delivery addresses.
  • Products selected, purchased, or returned.
  • Order numbers and transaction-related details.
  • Messages, requests, and supporting materials submitted to customer support.
  • Account information where customer accounts are available.

We request information relevant to the service being provided and encourage customers not to submit unnecessary sensitive data.

Information arising from website use
When you browse our store, certain technical information may be generated or collected through the website and its supporting technologies.

This may include your IP address, browser type, device characteristics, approximate geographic location, pages visited, shopping cart interactions, and technical information needed to maintain website functionality.

Cookies and comparable technologies may contribute to this collection, depending on your settings and the technologies active on the website.

Payment-related information
When you pay for an order, transaction information is processed through the payment services made available during checkout.

Relevant payment providers may handle payment credentials, authorization information, and fraud-prevention data under their own privacy arrangements.

We use the transaction information made available to us to administer purchases, refunds, and related customer support.

3. How Personal Information Supports Our Services

Personal information is used for activities reasonably connected to operating the online store.

Purchases and fulfillment
Order details and delivery information are used to process purchases, coordinate shipment, communicate order updates, and address fulfillment problems.

Customer communication
Contact information and correspondence allow us to respond to product inquiries, investigate delivery concerns, and manage return or refund requests.

Store functionality
Technical data supports shopping carts, account access where available, website troubleshooting, security measures, and the overall functioning of the storefront.

Fraud prevention and security
Relevant information may be evaluated to detect suspicious activity, reduce unauthorized transactions, and protect customers and store systems.

Legal and administrative responsibilities
We may retain or use certain records for accounting, tax compliance, dispute resolution, and other obligations imposed by applicable law.

Marketing and service improvement
When permitted, information may be used to communicate product news or promotional offers, understand how customers interact with the website, and improve our services.

Where consent is required for a particular activity, we seek that consent before proceeding.

4. Legal Bases for Processing

For individuals covered by privacy laws that require a legal basis, the grounds for processing depend on the relevant activity.

These may include:

  • Contractual necessity: Processing information required to complete and fulfill an order.
  • Legal obligations: Maintaining records and complying with applicable regulatory requirements.
  • Legitimate interests: Protecting the store against misuse, maintaining service security, and improving legitimate business operations, where permitted and appropriately balanced against individual rights.
  • Consent: Carrying out certain marketing, analytics, or optional tracking activities when consent is required.

If you withdraw consent, that withdrawal will apply to future processing based on that consent. It will not necessarily affect information processing already completed lawfully or activities supported by another valid legal basis.

5. How Information May Be Shared

Online retail services involve multiple participants. We may disclose relevant personal information when reasonably necessary for the operation of the store.

Recipients may include:

E-commerce infrastructure providers
Our website operates using Shopify commerce technology. Shopify and associated infrastructure may process information needed to support storefront functionality, order records, checkout services, and related technical operations.

Payment services
Payment processing and transaction security may require sharing relevant information with payment providers available during checkout.

Shipping and delivery partners
Delivery providers may receive recipient names, shipping addresses, contact information, and shipment details necessary to transport and deliver orders.

Operational service providers
Technical support, customer communication, security, and other business service providers may process information on our behalf where relevant services are used.

Advertising-related partners
Where advertising or measurement technologies are enabled, certain website interaction data and identifiers may be disclosed to advertising or analytics partners. Depending on applicable law, some disclosures may be classified as personal information sharing, targeted advertising, or a sale of personal information.

Legal or protective disclosures
Information may be disclosed when necessary to comply with a lawful request, respond to legal proceedings, investigate fraud, or protect the rights and safety of customers and others.

We seek to limit disclosures to information relevant to their purpose and to apply appropriate safeguards where required.

6. Cookies and Similar Technologies

Cookies are small pieces of information that websites may store on a browser or device. Similar technologies can support website functionality and provide information about how a service is used.

Different technologies can serve different purposes:

  • Essential functionality: Certain technologies help keep shopping carts working, maintain sessions, support checkout security, and provide core website features.
  • Preferences and performance: Some technologies may remember choices or help identify technical problems and improve website usability.
  • Analytics and advertising: When enabled, optional technologies may measure visitor interactions or support the delivery and assessment of promotional content.

The availability and operation of these categories depend on the technologies used by the store and any applicable privacy preferences.

You can manage many cookies using browser settings. Please note that blocking cookies needed for core website functions may affect your ability to use parts of the store.

7. Advertising Preferences, Data Sharing, and Opt-Out Rights

Depending on your location, you may have the right to object to or opt out of certain uses of personal information for targeted advertising or qualifying data-sharing activities.

Our website provides a https://cilveno.com/pages/data-sharing-opt-out page with information about privacy preferences and available opt-out rights.

Where applicable, recognized browser-based opt-out signals, including Global Privacy Control, may also be treated as requests to limit qualifying activities in accordance with relevant laws.

If you need assistance understanding or exercising your privacy choices, contact us at service@cilveno.com.

8. Email Communications

If you subscribe to promotional communications, your email address may be used to share relevant store news, product information, or special offers.

Marketing communications are subject to applicable legal requirements. You can stop receiving promotional emails by using an unsubscribe option when available or by contacting our customer support team.

Messages directly related to an order, customer service request, or important account matter may still be sent when necessary to complete the relevant service or meet legal obligations.

9. International Handling of Information

Providing online shopping services may involve organizations and technical systems located in more than one country.

Personal information may therefore be transferred to or processed in a jurisdiction different from the one in which you reside.

Where applicable law imposes requirements on international data transfers, we use appropriate safeguards or recognized legal mechanisms for the relevant transfer.

Privacy standards may differ between jurisdictions, but this does not remove protections that are mandatory under applicable law.

10. Information Retention

We do not treat every category of personal information as requiring the same retention period.

Order and payment-related records may need to be kept to meet financial, tax, or dispute-resolution obligations.

Customer service communications may be retained for as long as reasonably necessary to resolve requests and maintain appropriate records.

Technical information may be retained for periods appropriate to its security, operational, or analytical purpose.

When personal information is no longer reasonably necessary for its intended purposes, we take appropriate steps to delete it, de-identify it, or otherwise manage it in accordance with applicable requirements.

11. Protecting Personal Information

We recognize the importance of protecting the information customers provide.

Reasonable administrative, technical, and organizational measures are used to reduce risks such as unauthorized access, disclosure, alteration, or loss.

Access to personal information should be limited according to operational needs and relevant responsibilities.

Nevertheless, no internet-based system can provide an absolute guarantee of security. Customers should also take care to protect account credentials and avoid sharing sensitive payment information through unsecured messages.

12. Your Rights Regarding Personal Information

Depending on your place of residence and applicable privacy law, you may have rights relating to the personal information held about you.

These can include the right to:

  • Request access to personal information.
  • Ask for inaccurate information to be corrected.
  • Request deletion of eligible personal information.
  • Obtain a copy of certain information in a portable format.
  • Restrict or object to certain processing activities.
  • Withdraw consent when processing relies on consent.
  • Opt out of qualifying targeted advertising or personal information sharing.
  • Appeal certain privacy-request decisions where that right is available.

Some requests may be subject to legal exceptions, including requirements to retain transaction records or information needed for security and fraud prevention.

To submit a privacy request, email service@cilveno.com and explain the nature of your request.

We may need to verify your identity before disclosing or changing personal information. Requests will be addressed within the timeframe required by applicable law.

Where available, you may also raise a concern with the relevant privacy or data protection authority.

13. Children's Personal Information / Age Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction of residence (whichever is higher), to register an account, place an order, and use our website services.

Cilveno is intended for general online shopping and is not designed to solicit personal information from children who are below the applicable age for lawful consent or purchasing activity.

We do not intentionally collect children's personal information in circumstances prohibited by law.

If a parent or guardian believes that a child has provided personal information improperly, they may contact us to request an appropriate review.

14. External Links

Our website may contain links to third-party websites, payment services, or other independent resources.

These websites may collect and process personal information under their own policies.

We encourage you to review the privacy notices of external services before providing personal information to them.

15. Changes to This Privacy Policy

Privacy practices, technologies, and legal requirements may change.

We may revise this Privacy Policy when necessary to reflect relevant developments. The updated version will be posted on our website, and additional notice will be provided where legally required.

We encourage customers to revisit this page periodically to understand how information is handled.

16. Contact Us About Privacy

If you have questions about this Privacy Policy, would like additional information about our data practices, or wish to exercise a privacy right, please contact us using the information below.

Operating Company: Wuhan Caihaolong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKA27XM2A
Company Address: Factory Building 6-693, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@cilveno.com
Contact Phone: +86 18711587456
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://cilveno.com/