Shipping Policy

Last Updated: November 11, 2026

At Cilveno, we understand that knowing when and how your order will arrive is an important part of shopping online. This Shipping Policy outlines our order preparation timeline, available shipping countries, free shipping threshold, estimated delivery periods, shipping charges, and the assistance available when delivery does not go as expected.

Order Preparation

After an order has been placed and payment has been successfully confirmed, our standard processing period is 1–3 business days.
During this stage, the order is reviewed and prepared for shipment. Business days generally exclude weekends and applicable public holidays.
Orders requiring additional verification, address corrections, or other special handling may take longer to process. If a significant problem prevents fulfillment, we will contact you using the information provided with your order.

Estimated Delivery Time

After dispatch, the expected shipping transit period is generally 7–15 business days.
Please keep in mind that order processing and shipping transit are separate stages. The estimated arrival period therefore begins after preparation and dispatch, not necessarily on the date of purchase.
These timelines are estimates rather than guaranteed delivery dates. Actual transit times may vary due to destination, carrier operations, customs clearance, seasonal demand, severe weather, or other transportation disruptions.

Shipping Destinations

We currently ship to the following countries/regions:
United States, United Kingdom, Canada, Australia, France, Germany, Italy, Spain, Netherlands.
Shipping availability is determined by the delivery address and the products selected.
Available destinations and shipping methods are indicated during checkout. If delivery cannot be arranged to a particular location, the corresponding shipping option may not be offered.
We cannot guarantee delivery to countries, regions or addresses not listed above.

Shipping Fees & Free Shipping Threshold

Applicable shipping charges are displayed during checkout before payment is finalized.
Fees may vary based on order contents, delivery destination, and available transportation methods.
Free Shipping Eligibility: Orders with a subtotal equal to or above $85 USD qualify for free standard shipping to supported countries listed above.
Any shipping discount or special offer applies only when presented as part of the relevant promotion or checkout conditions. Free shipping cannot be combined with certain other promotional discounts.

Shipment Tracking

Where a shipping service provides tracking information, the relevant details may be sent to the email address associated with your order.
Tracking updates do not always appear immediately after a parcel is dispatched. Processing and scanning schedules are controlled by the carrier.
If tracking information remains unchanged for an unusually long period, please contact our support team so we can review the situation.

Customs Duties and Import Taxes

Cross-border shipments may be subject to customs inspections, import duties, taxes, or administrative charges imposed by the destination country.
Responsibility for these charges depends on the checkout terms and applicable local regulations. Unless stated otherwise in the applicable purchase terms, charges imposed by destination authorities may be payable by the recipient.
Customs processing may also extend the estimated delivery period.

Delivery Address Accuracy

Please carefully review your delivery name, street address, postal code, and contact information before completing checkout.
If you discover an error after ordering, contact us promptly. We will attempt to assist where practical, but address modifications cannot always be completed after dispatch.
For parcels returned or delayed because of incorrect information, any additional charges or remedies will be handled according to the circumstances and applicable consumer law.

Delayed, Missing, or Damaged Parcels

If your order has not arrived within the expected timeframe, please first review any available tracking information.
For a missing delivery, damaged parcel, or incorrect product, contact us with your order number and a description of the issue. Photographs may help with damaged or incorrect items.
We will review the available shipment information and work toward an appropriate resolution, which may include replacement, refund, or another remedy depending on the circumstances and your legal rights.

Multiple Shipments

Some orders may be divided into separate packages when necessary for fulfillment. If items are shipped separately, their delivery dates may differ.
The order's shipping arrangements and any applicable charges remain subject to the terms presented at checkout.

Shipping Support and Business Information

For delivery inquiries, please contact Cilveno customer service. Our company address below is provided for business identification and is not automatically a parcel return destination.

Operating Company: Wuhan Caihaolong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKA27XM2A
Company Address: Factory Building 6-693, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@cilveno.com
Contact Phone: +86 18711587456
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://cilveno.com/