Terms of Service

Last Updated: November 11, 2026
Welcome to Cilveno
These Terms of Service govern your access to and use of https://cilveno.com/ , including browsing products, placing orders, and interacting with our customer services.
Cilveno is an online retail store operated by Wuhan Caihaolong Trading Co., Ltd. Throughout these Terms, references to "we," "us," and "our" mean the business operating the Cilveno store.
By accessing our website or purchasing products, you agree to these Terms and the applicable policies referenced here, subject to any rights that cannot legally be waived.

1. Using Our Website
   Our website is intended for lawful shopping and related activities. By placing an order, you confirm that you are legally permitted to enter into the transaction or have the appropriate authorization under the laws applicable to you.
   You agree not to interfere with website security, submit fraudulent information, or use our services for activities that violate applicable laws or third-party rights.
   We may restrict access or refuse transactions when reasonably necessary to prevent fraud, misuse, or harm to our services.
2. Customer Information and Accounts
   When purchasing from Cilveno, you agree to provide information that is accurate and sufficiently complete to fulfill your order.
   If you register an account, you are responsible for maintaining the confidentiality of your login credentials and notifying us if you suspect unauthorized activity.
   We are not responsible for delivery problems directly caused by incorrect information supplied at checkout to the extent permitted by applicable law.
3. Product Listings and Availability
   We aim to provide helpful product descriptions, photographs, and specifications so customers can make informed purchasing decisions.
   Product colors and appearance may vary slightly due to screen settings or manufacturing differences. We do not consider those differences a waiver of any legal rights relating to inaccurate descriptions or defective products.
   Availability may change without notice. If an item becomes unavailable after an order has been submitted, we will communicate the issue and arrange an appropriate resolution, including a refund where required.
4. Order Placement and Acceptance
   Completing checkout constitutes an offer to purchase the selected products. An automated order confirmation acknowledges receipt of that offer but does not necessarily mean the order has been accepted.
   We may cancel or decline orders where payment cannot be authorized, a product is unavailable, a material pricing error has occurred, or there is a reasonable concern about fraud.
   If an order is canceled after payment has been collected, we will arrange the applicable refund using the original payment method unless otherwise required by law.
5. Pricing, Payments, and Taxes
   Product prices are displayed on the website and may change over time. The amount presented during checkout, including applicable shipping charges and taxes collected by us, will be shown before an order is completed.
   Payment options are determined by the methods available at checkout.
   For international orders, customs duties, import taxes, or clearance charges may apply depending on your destination and the terms disclosed during purchase.
   We do not guarantee that all products, payment methods, or shipping options are available in every location.
6. Order Processing and Shipping
   Orders are generally prepared within 1–3 business days following successful payment confirmation.
   Estimated shipping transit is normally 7–15 business days after dispatch. These periods are separate, and delivery estimates may be affected by carriers, customs procedures, weather, public holidays, or circumstances beyond our reasonable control.
   Additional information about shipping fees, destinations, and delivery issues is provided in our Shipping Policy.
7. Cancellations, Returns, and Refunds
   If you wish to cancel an order, please contact our customer support team as soon as possible and before dispatch. Cancellation cannot always be guaranteed once fulfillment has progressed.
   Eligible customers may request a return within 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.
   Approved refunds are normally initiated within 10 business days after approval, unless applicable law requires a shorter period.
   Nothing in these Terms reduces mandatory consumer protection rights, including legal cancellation, refund, or warranty rights.
8. Intellectual Property
   The Cilveno website contains text, design elements, graphics, images, and other materials that may be protected by intellectual property laws.
   You may use our website for personal shopping purposes. Unauthorized commercial reproduction, distribution, or misuse of protected website content is prohibited unless permitted by law or the relevant rights holder.
   Third-party product names and trademarks remain the property of their respective owners.
9. External Websites and Services
   Some store functions depend on third-party services, including payment processing, website infrastructure, and delivery operations.
   External websites may have their own privacy policies and terms. We encourage customers to review those conditions when using independent services.
   We are not responsible for third-party conduct beyond the responsibility imposed on us by applicable law.
10. Privacy and Personal Information
    We handle personal information in connection with providing our shopping services. Our Privacy Policy explains the categories of data involved, the purposes of processing, potential disclosures, and privacy rights available to customers.
    By using our services, you acknowledge that personal information may be processed as described in that policy, subject to any consent or other legal requirements.
11. Service Availability and Liability
    We seek to keep our website accessible and product information accurate. However, temporary interruptions, technical errors, and service maintenance may occur.
    To the extent permitted by law, we are not responsible for losses resulting from circumstances outside our reasonable control.
    Nothing in these Terms excludes or restricts liability that cannot legally be excluded, or limits your statutory rights regarding defective products, misleading descriptions, or other protected consumer matters.
12. Changes to These Terms
    We may update these Terms when our services, business practices, or legal obligations change.
    Any revised Terms will be made available on this website. Where required by law, material changes will be communicated through an appropriate additional notice.
13. Contact and Business Information
    For questions about these Terms, your order, or our services, please contact us.
    Operating Company: Wuhan Caihaolong Trading Co., Ltd.
    Unified Social Credit Code (USCC): 91420114MAKA27XM2A
    Company Address: Factory Building 6-693, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
    Support Email: service@cilveno.com
    Contact Phone: +86 18711587456
    Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
    Website: https://cilveno.com/
14. Governing Law and Dispute Resolution
    These Terms and all contractual relations between you and us shall be governed by the laws of the People’s Republic of China, without regard to its conflict of law rules.
    Any dispute, controversy or claim arising out of or relating to these Terms shall be submitted to the people’s court having jurisdiction over the location of our company (Caidian District, Wuhan City, Hubei Province).Important Consumer Rights Statement: Nothing in this clause shall prejudice or override any mandatory statutory consumer rights granted to you under the applicable consumer protection laws of your country of residence. Those non-waivable statutory rights shall remain fully enforceable.